Refund policy
At Renovare, your satisfaction and confidence in your purchase come first. We stand behind the quality and reliability of our products. If you're not satisfied with your purchase, we offer a 60-day refund policy under the conditions outlined below.
60-Day Refund Window
You have 60 days from the date of delivery to request a refund. Refund requests submitted after 60 days from delivery will not be eligible.
To request a refund, please contact us at: support@renovareofficial.com
Please include:
- Your order number
- The email used to place the order
- A brief explanation of the issue
- Photos or videos (if applicable)
This helps us resolve your request quickly and efficiently.
Refund Eligibility
Refunds are only granted under the following circumstances:
- Product arrives damaged or defective
- Product does not function as intended
- Incorrect item received
- Item fails to perform successfully
- Product does not arrive
All refund requests are reviewed on a case-by-case basis to ensure fairness and prevent misuse.
No Returns Policy
To keep costs low and maintain fast service, Renovare does not require product returns.
Instead, we handle refunds directly once your request is reviewed and approved. This allows us to provide faster resolutions and a better overall experience.
Please note:
- Do not send items back unless explicitly instructed
- Unauthorized returns will not be processed
Non-Eligible Refund Situations
Refunds will not be granted in the following cases:
- Requests made after 60 days of delivery
- Incorrect address provided at checkout
- Delivery delays caused by shipping carriers
- Minor cosmetic packaging damage that does not affect product functionality
- Misuse, mishandling, or accidental damage after delivery
- Customer no longer wanting the product (change of mind)
Refund Process
Once your refund request is approved:
- Refunds are issued to the original payment method
- Processing time: 5-10 business days
- Your bank or payment provider may require additional time
You will receive confirmation once your refund has been processed.
Our Commitment
Renovare products are designed to help you restore confidence and reclaim your hair. If something isn't right, we'll work quickly to make it right.
For any questions, contact us at: support@renovareofficial.com
By placing an order with Renovare, you acknowledge and agree to this refund policy. We reserve the right to deny refund requests that do not meet the conditions outlined above or show signs of abuse. Renovare — Restore. Renew. Regrow.